CLIENT TESTIMONIALS
Your travel consultants appreciate that modern independent travellers often know what they want and have a lot of experience of international travel. They don't behave like patronising know-it-alls but are very knowledgeable and helpful sorting out exactly what you want.
S.P. - Edinburgh
Just a wee quick note to thank you for your assistance keeping me up to date with the ongoing situation at Bangkok Airport in December. As you can probably see from your records I have been using Trailfinders for years and this was definitely one occasion when I'm glad I did!
S.R. - County Down
I would recommend Trailfinders in the future. In a very helpful and friendly way, the consultant I spoke to very patiently researched lots of options for us, gave us time to mull them over and then followed up (in a non-pushy way) to check if any more help was needed. Due to the very competitive price there was no hesitation on our booking. She took care of us so well and unlike many in similar companies sounded like she really enjoyed her job.
L.P. - Wantage
The young man who dealt with my package was utterly charming, helpful, efficient and reassuring. He made my day. Nothing seemed too much bother for him.
S.B. - Birmingham
We received very good service during the emergency when Bangkok Airport closed last year. We were quickly found an alternative flight. No fuss, no stress, just rearranged and all with a sense of humour!
R.T. - London
Friendly, knowledgeable and professional - I expect nothing less from Trailfinders, your consultants are first class. Every time I contact you I am impressed with the service. I work in a customer service environment as a team leader and hope my team are even half as good as yours. I'll be sure to recommend Trailfinders to friends and colleagues.
K.F. - Altrincham
Just wanted to say thanks very much for your excellent service when changing our flights because of the Thailand problems last December. When things go wrong like this it is test of any company as to how their staff manage problems and deal with their customers and you have been fantastic. I am so pleased we booked through Trailfinders in this instance.
D.B. - Middlesex
Your consultant was very helpful and also checked my visa status ringing me with confirmation that it was valid. A courteous and helpful person and I have every faith in the arrangements made.
B.G. - Northampton
Your service was absolutely excellent. The consultant was very helpful even though we may have tried his patience at times. He was always very pleasant, remembering it was our holiday. His experience from travelling the country was very useful and he helped us to make the best of our trip. He took a real personal approach, getting back to us when he said he would and finding the cheapest option available - always fulfilling our requirement. Excellent service.
C.O. - London
She was a 'mine of information', quick, efficient and clever with her planning. I really enjoyed the time it took going through the various options of my travel plan. She also pointed out important factors that I was not aware of. Service - excellent! Price - excellent! It inspired me for the rest of the day.
K.S. - Surrey
We were very impressed with the speed at which Trailfinders responded to our initial enquiry - within hours even though it was Bank Holiday weekend. You came up with a package almost exactly to our specifications. Subsequent queries were dealt with immediately. It gave us confidence knowing that experts had planned our 'big adventure' for us. We had a marvellous time with no problems.
R.K. - Shrewsbury
It was great to get a phone call after we emailed you about our plight when stranded in Chang Mai due to problems in Bangkok in December and we were even happier after the call when we got back saying our hotel in Bangkok was being refunded. The joy in your consultant's voice when she realised we were back was great to hear. Thank you for your support.
J.F. - Preston
