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Qatar Airways 789 Business Suite Cabin Crew

Just Back From… Experiencing the World’s Best Business Class

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By Carrie Hawes


In this series, we share recent experiences had by Trailfinders staff on their travels. Whether it’s a unique place to stay or an interesting region to visit, you’ll get inspiration from those who have been.

This edition sees Carrie Hawes discuss her recent business class flights with Qatar Airways.

As well as being named the ‘World’s Best Airline’ for a record ninth time in the Skytrax 2025 World Airline Awards last month, Qatar Airways was also awarded the ‘World’s Best Business Class’ and ‘World’s Best Business Class Lounge (for their Al Mourjan lounge in Doha).


So does their business class product really live up to the hype? I was lucky enough to be able to put them through their paces on a recent trip. After four flights, across six days all on different aircraft, I can safely say in a word, absolutely! 


Read on to see why.

Airport experience & lounges

Check in at London Heathrow T4 was super slick. There’s a separate screened off business class section with a seated lounge area if there’s a queue (there wasn’t).


Fast track security was swift and it was easy to get to the Qatar Airways business class lounge in all locations. Do be aware lounges such as in Bangkok, may temporarily close for cleaning/preparing new food etc. but they always reopen minimum four hours before their flights so should have limited impact unless you are arriving in on a non Qatar Airways connecting flight with a very long connection. The lounges have plenty of seats with charging pads or tables if you prefer more of a restaurant experience. The food selection was decent - but remember it’s a Middle Eastern carrier so chicken sausages and turkey bacon are the option if you’re after a full cooked breakfast. The serving staff were extremely attentive.


The lounges have great showers, offering a smart spacious cubicle/changing room with fluffy towels, fancy toiletries and a hair dryer.


 

Qatar airways lounge

Unlike some lounges, Qatar Airways do let you know when each flight is boarding, but they retrain from using tannoy announcements, instead choosing to send a member of staff walking around, typically with flight numbers on an iPad so it’s far more subtle. Do double check on arrival as each lounge may follow a different policy. 


Boarding in all cases was super swift with a separate business class priority lane.

Onboard experience

All cabin crew delivered polished but friendly service, introducing themselves by name.


Now I’ve seen scores of in-flight safety videos in my time, but hands down, Qatar Airways’ is the best ever! Launched at the end of 2024, it features American comedian, Kevin Hart and a number of famous friends - it’s an entertaining mix of seriousness and fun. Qatar Airways’ main ambition for this project was to design an in-flight safety video ‘that passengers will not want to miss’. And I didn’t - watching it from start to finish on all my flights and chuckling to myself each time as I did so!


 

On board entertainment on Qatar Airways

Oryx One, the excellent in-flight entertainment system offers over 8,500 entertainment options from Hollywood blockbusters to the Great British Bake Off, music to podcasts. There’s plenty of games, a kids/teens channel and even an in-seat yoga lesson which I recommend giving a try.


They provide a fabulous Diptyque toiletry bag with all the essentials plus a small bottle of fragrance. The same amenities are provided in the spacious onboard washroom and the lounges. 


Sensitive to its Middle Eastern culture, alcohol is typically offered last and is found on a separate menu but don’t worry - it’s as free flowing as you’d like it to be. If you don’t fancy champagne before take-off, their lemon and mint juice is delicious! Arabic coffee and dates provide a nice nod to their heritage too.


Depending on the timing of your flight, they will offer the relevant a la carte meal service (e.g. breakfast or lunch etc.), but all day dining on demand is also always available. Both western and Middle Eastern options are offered and it is very gourmet. Wagyu beef and lobster were options on one of my flights!


 

Onboard Dining on Qatar Airways

If flying on one of their A380’s, you must check out ‘The Lounge’ onboard bar. There’s ten sofa style seats (equipped with seat belts and oxygen masks if required) around a stand up bar. The bartender serves up a full range of drinks, cocktails and bar snacks. Add in the subtle mood lighting and you can almost forget you’re on a plane. On my morning flight, the bar was unsurprisingly quiet but in the evening the bartender told me it gets busy and very sociable. It’s also great if travelling with kids during the day as it provides a change of scenery and there’s plenty of room for them to spread out.


 

Onboard bar on Qatar Airways

Seating

Qatar Airways’ business class cabin and seat offering depends on the type of aircraft you are flying on but as you’d expect, all are supremely comfortable. I was lucky to experience their Qsuites on two of my flights. This innovative product, with fully flat bed, privacy doors and the middle seats which can be converted into a double bed if travelling with a partner felt akin to First Class on some other airlines so are well worth selecting if you can. Qsuites are available on typically all their A350 and most Boeing 777 aircraft. When making your booking, your Trailfinders travel consultant will have all this info to hand so will happily talk you through seating/aircraft options for the route you are taking.


 

The suite on Qatar Airways

Doha airport

Doha’s Hamad International Airport is modern and vast but surprisingly navigable. Signage is brilliantly clear and there are plenty of airport staff to ask if you should get lost. It’s home to pretty much every high-end designer shop you can imagine and plenty more!


The ORCHARD, located near C gates, is a large new indoor garden, full of lush greenery, waterfalls and piped in birdsong. It’s not outside but with the high glass domed roof it feels like you are. It’s a really nice place to stretch your legs or sit and enjoy a coffee on a ‘park’ bench between flights. There’s even some patches of fake grass to lounge on and a few wooden tepees if the kids need a temporary nap room.


 

Statues at Qatar Airport

Qatar Airways huge award-winning Al Mourjan business lounge overlooks the ORCHARD and has plenty of comfy seating, dining tables and an expansive quiet area. There’s also a Louis Vuitton restaurant, a spa (30 minute facial = c.£70), and a gym. If your layover is more than three hours, and you fancy a swim, why not head to the Oryx airside hotel? If you book one of their massages, use of their gym and indoor pool is added for free. And if you’ve got six hours or more, consider signing up for a range of city tours which’ll get you back in time for a shower before your onward flight. Both are bookable in advance with Visit Qatar via a link when you check in or at their desk at the airport right by the 23 foot canary yellow teddy bear lamp sculpture (you really can’t miss it) if you prefer to take a chance on availability.


 

Statue at Qatar Airport

Top tips

World of choice: Qatar Airways now are in joint business with British Airways, so this opens up a host of opportunities to mix and match airlines on multi centre holidays. For example, you could fly direct to Singapore on British Airways then back from Bali with Qatar Airways. Or fly to Sri Lanka with Qatar and then direct home from the Maldives with BA. Sounds complicated? Don’t worry, your Trailfinders travel consultant can easily find the best combinations for you. 


Longer layover: Instead of transiting through as quickly as permissible (and you can always trust TF to book you the recommended connection time), consider extending your Doha airport layover. Having a longer connection allows a more leisurely dining experience, plenty of time for some pampering, a slow wander through the ORCHARD, a spot of retail therapy or even the chance to leave the airport and uncover a new city destination on one of the airport city tours. Almost like having a twin centre holiday without needing to extend your holiday by a couple of nights!


Need your sleep: to maximize your snooze time, my advice is to eat in the Al Mourjan lounge before boarding and as hard as it is, forgo the food on the plane. As soon as the seatbelt signs are switched off, change into your Qatar pyjamas by the White Company, pop on your eye mask and head off to the land of nod in your comfortable flat bed. The crew will wake you shortly before landing and you’ll feel fresh and ready for the day.

Fancy flying the World’s Best Business Class for yourself? Give our dedicated First & Business Class team a call. With access to the best fares, they’ll be able to find the ideal option for your next trip.


Alternatively, take a look at our flights pages for the latest airfares.

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Written by Carrie Hawes

Carrie is the Head of Content at Trailfinders and based in our Kensington head office. Carrie has worked at Trailfinders since 2003 and has travelled to 86 countries (and counting!). Her favourite destinations include India, Rwanda and Easter Island.

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