TRAILFINDERS CONSUMER PROTECTION
We promise unrivalled financial protection to ensure your travels are always carefree.
Trailfinders guarantees to make good any money paid to us in the event of the financial collapse of an airline, tour operator or any other provider. This pledge has been honoured since the foundation of Trailfinders over 45 years ago. No client has suffered financial loss or ever been left wanting.
WE ARE ATOL PROTECTED
We hold an Air Travel Organisers license granted by the Civil Aviation Authority. This ensures that in the very unlikely event of our insolvency you will be able to continue with your holiday as planned (if you are already abroad) or be refunded in full (if your travel has not already commenced). ATOL protection extends primarily to customers who book and pay in the UK.
Additionally, we are subject to a binding obligation under the ATOL to protect clients' funds in the event of the financial collapse of an airline. Trailfinders does not charge a fee for this protection.
THE TRAILFINDERS TRUST ACCOUNT
For single unit arrangements not sold in conjunction with Air Travel and therefore not covered by ATOL protection, all monies paid to Trailfinders will be legally safeguarded by being held in a Trailfinders Trust account.
So in the unlikely event of our insolvency, money paid in respect of future travel will be refunded in full.
WE ARE MEMBERS OF ABTA
We are also members of ABTA. We are obliged to maintain a high standard of service to you by ABTA's code of conduct. Further information on the code of conduct and arbitration can be found at www.abta.com
BOOK EVERYTHING TOGETHER FOR EVEN FURTHER PROTECTION
Book all of your arrangements with Trailfinders as part of an inclusive package and you also benefit from the comprehensive protection offered by the European Package Regulations.
These are most comprehensive to the extent that they even cover events that are uninsurable and are not available if you book your elements separately.