Frequently Asked Questions

Can I make an appointment to see a consultant?

You can make an appointment to come and see us about your honeymoon at any of our 37 travel centres across the UK & Ireland.

For general enquiries though, we find the best way to serve you most quickly is for all of our travel consultants to handle clients' calls and shop enquiries the moment they arrive as a priority. Consequently, we can't guarantee that a consultant will be available at a specific time to see you. Because of this policy you should rarely have to wait when visiting our travel centres and your call will be answered promptly.

Be assured all of our travel consultants are trained to be able to assist you with any enquiry you may have and can access all of your booking details.


Our free Viewtrail App stores your essential travel information in one secure place, ensuring we are with you from start to finish.
  • View your travel plans on or offline, wherever and whenever you wish
  • Live flight notifications - real time information as you travel
  • Online check-in links and pre-tour notifications
  • Luggage allowance
  • Mapped places of interest - restaurants, shops, stations...plus route guidance back to your hotel
  • View e-vouchers and export them to your Apple wallet
  • Secure access to booking history, profile and insurance contact information
  • One touch emergency contact 365/24/7
  • Add to calendar function
  • Countdown to travel
  • Local time, weather, translator and exchange rate calculator
Don't Miss Out

Sign up for our Email and be the first to hear about our Red Hot Offers and Travel Inspiration.

Order a Brochure

Our full range of 2020 brochures and the latest edition of the Trailfinder magazine are out now - get ahead of the rest and start planning your next escape.

Get In Touch
Submit An Enquiry

If you can provide a few more details we can look at the best available options before we call you.