TRAILFINDERS CONSUMER PROTECTION
We hold an Air Travel Organisers license (ATOL number 1458) granted by the Civil Aviation Authority. This ensures that in the very unlikely event of our insolvency you will be able to continue with your holiday as planned (if already abroad) or be refunded in full (if travel has not already commenced). ATOL protection extends primarily to customers who book and pay in the UK.
Additionally, we have entered into a voluntary and binding agreement with the Civil Aviation Authority to protect clients’ funds in the event of the financial collapse of an airline. Trailfinders, unlike most agents, does not charge a fee or insurance for this protection.
For single unit arrangements not sold in conjunction with Air Travel, all monies paid to Trailfinders will be legally safeguarded by being held a Trailfinders Trust account, thus ensuring that in the unlikely event of our insolvency, money paid in respect of future travel will be refunded in full.
We are also members of ABTA, membership number V0989 (principal) and 69701(retail). We are obliged to maintain a high standard of service to you by ABTA's code of conduct. Further information on the code of code and arbitration can be found at www.abta.com
TRAILFINDERS GUARANTEE
Trailfinders guarantees to make good any money paid to
Trailfinders in the event of the financial collapse of an airline,
tour operator or any other provider. This pledge has been
honoured since the foundation of Trailfinders over 38 years ago.
No client has suffered financial loss or ever been left wanting.
