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Frequently Asked Questions

Trailfinders Unrivalled Care & Protection

TRAILFINDERS FINANCIAL GUARANTEE

Trailfinders Financial Guarantee

Trailfinders guarantees to make good any money paid to us in the event of the financial collapse of an airline, tour operator or any other provider. This pledge has been honoured since the foundation of Trailfinders over 49 years ago. No client has suffered financial loss or ever been left wanting.

WE ARE ATOL PROTECTED

We are ATOL Protected

We hold an Air Travel Organisers license granted by the Civil Aviation Authority (ATOL number 1458). This ensures that in the very unlikely event of our insolvency you will be able to continue with your holiday as planned (if you are already abroad) or be refunded in full (if your travel has not already commenced). ATOL protection extends primarily to customers who book and pay in the UK.

Additionally, we are subject to a binding obligation under the ATOL to protect clients' funds in the event of the financial collapse of an airline. Trailfinders does not charge a fee for this protection.

THE TRAILFINDERS TRUST ACCOUNT

Travel Trust Association
Trailfinders Trust Account

Trailfinders is a member of the Travel Trust Association (TTA) and fully comply with their code of conduct. (Click here to view). The TTA were established in 1993 and are a trade association of over 650 independent travel agents and tour operators. The TTA provide 100% financial protection for our clients, regardless of what service they have booked or how much they've paid. All money paid to Trailfinders is secured into a Trust Account and guaranteed by the TTA.

No monies will be withdrawn from the Trust Account until our travellers have completed their itinerary, meaning your money is secure until you return home.

In the unlikely event of our insolvency, money paid in respect of future travel or for a gift card will be refunded in full.

CREDITSAFE CREDIT SCORE

Creditsafe is a company who independently conduct business credit reports, awarding businesses a score out of 100 based on how secure their finances are.

Trailfinders was awarded a score of 100/100 – meaning we’re as financially secure as you possibly can be.

BOOK EVERYTHING TOGETHER FOR EVEN FURTHER PROTECTION

Book all of your arrangements with Trailfinders as part of an inclusive package and you also benefit from the comprehensive protection offered by the European Package Regulations.

These are most comprehensive to the extent that they even cover events that are uninsurable and are not available if you book your elements separately.

YOUR TRAVEL PLANS ALWAYS TO HAND, ANYWHERE, ANYTIME - YOUR ESSENTIAL TRAVEL COMPANION

Our free Viewtrail App stores your essential travel information in one secure place, ensuring we are with you from start to finish.
  • View your travel plans on or offline, wherever and whenever you wish
  • Live flight notifications - real time information as you travel
  • Online check-in links and pre-tour notifications
  • Luggage allowance
  • Mapped places of interest - restaurants, shops, stations...plus route guidance back to your hotel
  • View e-vouchers and export them to your Apple wallet
  • Secure access to booking history, profile and insurance contact information
  • One touch emergency contact 365/24/7
  • Add to calendar function
  • Countdown to travel
  • Local time, weather, translator and exchange rate calculator
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