GOOD REASONS TO CHOOSE TRAILFINDERS
- Award-winning Service
TF strives to exceed the expectations of our clients and thanks to your votes we have received over 60 major awards in the last 20 years, including WHICH? Travel Brand of the Year 2019 and all of the major newspapers.
- Client Endorsements
99% of the feedback we've received this year has been rated Good to Excellent and we are also the No.1 Travel Company in the UK as rated by the 15,000+ reviews on TrustPilot with a 5 star rating.
- The Travel Experts
We have over 750 well-travelled and highly trained Travel Consultants. Typically they are University graduates with 7 years’ experience of helping plan clients’ travels; in that time they will have put together over 10,000 diverse travel plans across the globe.
- Local Travel Centres
You can pop in for a chat 7 days a week at any of our 36 conveniently located UK travel centres.
- Training & Development
Our in house training is respected throughout the industry, with intensive classroom training supported by ongoing training and a travel education fund.
- Faster than the Internet
Typically each consultant spends in excess of 2,000 hours a year booking travel. With the benefit of countless in-house applications, available only to TF, their expertise, fluency and skill make them the fastest booking engines around.
- Specialist Teams
Our most experienced consultants join our specialist teams; professionals who provide an extra level of expertise and planning. First & Business Class Travel, Cruise, Private Touring, Honeymoons, Groups and Corporate Travel to name but a few.
- Speed & Convenience
Calls are answered on average in under 10 seconds and our client recognition software identifies you instantly, meaning you can get straight to the point without needless repetition. The whole process is surprisingly quick and more convenient than any alternative means.
- Frequent Flyer, Cruise & Hotel Loyalty Programmes
Let us know your membership details and your benefits and accruals will normally be protected when booking with Trailfinders.
- Value for Money
Comparing prices in travel presents unusual complexity. We undertake that responsibility and consider every element of your holiday to ensure you receive the best value for money.
- The Original Flight Specialists
Our consultants are trained to think outside of the box to find you the best fare available and most convenient flights comparing all the world’s leading airlines in real time. Almost impossible to replicate online and certainly a quicker and more pleasant experience.
- Tailormade Travel Worldwide
We organise travel across the globe and our 17 brochures are packed full of inspiration and holiday ideas, produced by the best product team in the industry.
- Unrivalled Care and Protection
Along with our ATOL licence and IATA accreditation we offer the additional security of holding all client monies in a Trust account. We do not charge additional fees for scheduled airline failure as we are legally bound to protect your funds in the event of an airline's collapse. Book an inclusive priced package with TF, and as your tour operator, we will take on total responsibility for every aspect of the arrangements sold, whatever the eventuality, under the European Package Regulations – not available when you book things separately direct with an airline or hotel.
- Reliable Partners
Trailfinders has over many years identified the operators who deliver the best possible experiences for our clients. As a client of TF you can expect that extra recognition as they value our business.
- View Your Travel Plans Anytime, Anywhere
TF has developed Viewtrail, a unique, online app to give you real time access to your travel plans 365/24/7, wherever you are in the world. Get the app at Google Play Store and the App Store.
- Give the Gift of Travel
TF Gift cards are perfect as presents for friends and family or make ideal prizes for company incentives. Order online, by phone or in travel centres.
- Independent Advice
More than 50 years under the same management and ownership, TF remains a privately owned company, independent of any other organisation which guarantees you enjoy wholly impartial advice.
- Time to Make up Your Mind
TF is often able to give you time to consider your options and change your plans before committing, without paying a penny. Something not commonly available when going it alone on the internet.
- On Hand until You are Safely Home
Whenever you are travelling we are on hand to help, fire us a quick question through Viewtrail or if you need urgent assistance we have a dedicated team on-hand 365/24/7. Should something go wrong our Client Support team provides you with a prompt and understanding reaction.
- We Remain Calm in a Crisis
When events beyond our control affect your travel arrangements, we have a dedicated team who will work swiftly to contact you to assist with rearrangements – often before you’re even aware there’s a problem.
- Donations to Charity
Since 1995 Trailfinders has donated over £65 Million to charity, mainly benefitting medical research, military veterans and community projects.
- No Hidden Extras
Unlike other travel companies, we don’t rely on drip pricing, charging for the use of credit cards or hidden extras, nor do we charge a premium rate telephone number to call us.
- Trouble Free Travel
With TF you are looked after from the moment you enquire to your safe return home. Be your own travel agent and be on your own. See trailfinders.com/pitfalls
- The Ultimate Honeymoon Wishlist
When finances are stretched, it’s comforting to know there is a convenient way to give your friends & family the chance to help make your honeymoon dreams come true. Call us or visit one of our Travel Centres and we’ll get you started with a £100 contribution.
- State of the Art Technology
Our core reservation system has been developed in-house for over 39 years and is rich in applications unique to TF. This enables us to give the best advice and manage every detail of your travel plans to perfection.
- TF Insurance, Trusted since 1970
There are few things you need to be able to trust more than an Insurance policy. Impossible to judge the value and quality until needed and then too late if it falls short. We offer annual and single trip cover that has stood the test of time.
- Easy Ways to Pay
Pay your balance in full or make partial payments, as and when you choose. Pay in travel centres, via the Viewtrail app, over the phone and with online banking and Barclays pingit at anytime.
- First-hand Travel Experience
Every year we send our staff on over 3,000 fact-finding trips abroad. That's over 10,000 flights, 12,000 hotel nights and 500 tours expereienced and reviewed to keep them the best-travelled and most well-informed travel consultants bar none.
- Visa advice
Our in house Visa team supplies the most up to date information on passport and visas. Our team can obtain Visas on your behalf and you receive £20 off the service fee if you have booked your travel with us.
- Expert Travel Health Advice
You’ll receive comprehensive health advice for your travels, overseen by our in house Doctor. Our travel clinic is located in Kensington and you receive discounted rates if you have booked your travel with us.
- Pre-departure Information
All TF travellers benefit from a comprehensive checklist, personalised to their travel plan, 10 days before departure to be doubly sure nothing is overlooked.
- Avoid the Pitfalls
- Good Reasons to Choose Trailfinders
- Trailfinders Consumer Protection
- Chairman's Message
- Major National Awards
- Trailfinders Milestones
- Trailfinders World Traveller Report
- Trailfinders Travel Photography Competition 2019
- Client Feedback
- Trailfinders Tax Strategy
- Work for Trailfinders
- Contact Us
- Emergency Contact Details
Speak to a Travel Expert
We believe booking online is no substitute for one-on-one service. Between them our expert travel consultants have travelled to over 96% of the world's countries. As a result the service and advice they offer is second to none.
Our travel centres are currently closed
Our phone lines are open at the following times:-
Monday to Friday: 8am - 8pm (UK) : 9am-7pm (ROI)
Saturday & Bank Holidays: 9am - 6pm
Sunday: 10am - 6pm
For individual opening times please check your local travel centre
YOUR TRAVEL PLANS ALWAYS TO HAND, ANYWHERE, ANYTIME - YOUR ESSENTIAL TRAVEL COMPANION
Our free Viewtrail App stores your essential travel information in one secure place, ensuring we are with you from start to finish.
- View your travel plans on or offline, wherever and whenever you wish
- Live flight notifications - real time information as you travel
- Online check-in links and pre-tour notifications
- Luggage allowance
- Mapped places of interest - restaurants, shops, stations...plus route guidance back to your hotel
- View e-vouchers and export them to your Apple wallet
- Secure access to booking history, profile and insurance contact information
- One touch emergency contact 365/24/7
- Add to calendar function
- Countdown to travel
- Local time, weather, translator and exchange rate calculator
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