0%
About Trailfinders

Trailfinders Unrivalled Care & Protection

TRAILFINDERS FINANCIAL GUARANTEE


Trailfinders guarantees to make good any money paid to us in the event of the financial collapse of an airline, tour operator or any other provider. This pledge has been honoured since the foundation of Trailfinders over 55 years ago. No client has suffered financial loss or ever been left wanting.

WE ARE ATOL PROTECTED

We are ATOL Protected

We hold an Air Travel Organisers license granted by the Civil Aviation Authority (ATOL number 1458). This ensures that in the very unlikely event of our insolvency you will be able to continue with your holiday as planned (if you are already abroad) or be refunded in full (if your travel has not already commenced) if you have booked a package holiday with Trailfinders. ATOL protection extends to customers who book and pay for a package holiday including an ex UK flight.

Additionally, we are subject to a binding obligation under the ATOL to protect your package holiday funds in the event of the financial collapse of an airline. Trailfinders does not charge a fee for this protection.

THE TRAILFINDERS TRUST ACCOUNT


The Trailfinders ATOL approved independently operated Trust Account goes above and beyond our obligations. All client monies, regardless of arrangements booked, are paid directly into an independent Trust Account and remain there until your travel arrangements are complete.

Should any suppliers, such as airlines, require payment prior to your travel, Trailfinders will fund this from our own cash reserves leaving your money untouched and secure in the Trust Account. This gold-plated protection is unique to the UK & Irish travel industries.

In the unlikely event of our insolvency, the independent trustees at the Travel Trust Association will either fulfil your holiday as booked or provide you with a full refund.

BOOK EVERYTHING TOGETHER FOR EVEN FURTHER PROTECTION

Book all of your arrangements with Trailfinders as part of an inclusive package and you also benefit from the comprehensive protection offered by the European Package Regulations.

These are most comprehensive to the extent that they even cover events that are uninsurable and are not available if you book your elements separately.

Speak to a Travel Expert

We believe booking online is no substitute for one-on-one service. Between them our expert travel consultants have travelled to over 99% of the world's countries. As a result the service and advice they offer is second to none.

Our travel centres are currently closed
Our phone lines are open at the following times:-

Monday to Friday: 8am - 8pm (UK) : 9am-7pm (ROI)
Saturday & Bank Holidays: 9am - 6pm
Sunday: 10am - 6pm

For individual opening times please check your local travel centre

Submit an Enquiry

Request a call back from a Travel Expert at a time that suits you


Order a brochure
The Middle East Africa New Zealand and the Pacific South and Central America South East Asia Australia India and Sri Lanka USA Islands of the Caribbean

For inspiration on how to include any of these destinations in your next holiday order your Trailfinders brochure

Your travel plans on the go

Viewtrail phone example
  • View your up-to-date travel plans
  • Book online & manage your account
  • Flight details including baggage & seating
  • Update your contact information
  • Check visa & travel health requirements
  • Access to E-Vouchers
  • Trip Hub
Watch ViewTrail in Action viewtrail
ViewTrail - Your travel plans on the go

Additional Features in the App:

  • 365/24/7 emergency contact quick links
  • Location related features
  • Offline access to your travel plans
Order a Brochure

Our full range of brochures and the latest edition of the Trailfinder magazine are out now - get ahead of the rest and start planning your next escape.

Order Now
Get In Touch
Contact Us
uk.faq.unrivalled-care-and-protection