At Trailfinders our travel consultants are dedicated to helping clients with a wide range of additional assistance. As the original tailormade travel specialists, we are adept at exploring your ideal holiday plans, and once we know what’s important for your perfect trip, we will come up with tailored solutions to ensure a smooth and stress-free holiday. Whether it is an allergy, mobility assistance, travelling with medical equipment or just needing extra support to travel, we are ready to assist and provide expert guidance every step of the way.
Our consultants have access to a dedicated concierge team who can offer their expert knowledge and support no matter what your additional needs may be, enabling you to sit back and enjoy your holiday. Trailfinders also have a 365/24/7 Duty Manager team on call to help all our clients if you require assistance whilst travelling.
Contact us for more information on any of the below topics, our expert team of consultants are happy to help.
Whether you need mobility assistance or you’re travelling with a medical condition that requires extra support, our in-house team of experts can arrange assistance throughout your journey to ensure a smooth and comfortable holiday experience. We can help with navigating the airport or taking your wheelchair or other medical equipment away with you, to arranging ramp accessible vehicles or mobility friendly hotel rooms. Whatever your needs, please let us know so we can help you with solutions, which will be available in most destinations. Trailfinders can provide you with a sunflower lanyard for those with hidden disabilities.
We can offer you the best advice on how to communicate your allergy requirements to airlines, hotels, cruise, and tour suppliers. We can also offer you guidance on making the best holiday choices dependent upon your allergy and the style of holiday you’re looking for.
Trailfinders is committed to providing inclusive travel experiences for all clients, including those who may have visual or hearing impairments. We can book assistance at airports, meet and greet services in some location, and provide itineraries in large font if required.
If you have specific dietary needs, we will notify the airlines, hotels, cruise and tour suppliers to ensure they make every effort to accommodate these requirements. It’s important to note not all requests can be guaranteed, however, we can offer you advice on how to plan for any unforeseen situations.
Celebrating a big event, want to arrange a special meal, or have a preference for a room type or location in resort? Do let us know so we can help secure your request with our suppliers.
We provide advice on the best airline policies for carrying your precious belongings, from pets to sporting equipment. Where airlines allow, we can book these services for you or offer guidance on making the arrangements.
Whether you’re travelling for the first time with a newborn or holidaying with your mini frequent flyers, travelling with an infant can be daunting. Rest assured our expert team are on hand to direct you through airline bassinet policies and guide you with any additional needs you have once you land.
At Trailfinders, we understand the unique needs and concerns when our young ones need to travel alone. Our travel experts can explore the best route and airlines for your family, providing full support to ensure a safe journey.
Chris was excellent; he booked my four flights as discussed, then when I mentioned my wheelchair requirements, he looked back at our previous bookings, clarified that there had been no changes and added our requirements and equipment details to our booking. Thank you! – Mrs K Watts, Somerset
The agent who helped us was amazing and I can’t thank her enough for all her help. As a wheelchair user with cerebral palsy and dyslexia, I needed extra time to explain everything, and she made me feel completely at ease. She is very kind, professional, and an asset to Trailfinders. – Miss S Lang, Nottingham
My consultant was very efficient, patient and helpful, especially for a visually impaired regular customer. – Mrs S Eldred Evans, Ashbourne
I was nervous to book as we would be flying with a 7 month old baby, but Scott talked me through each step of the process and helped me find a baby friendly resort. He also prebooked us the baby bassinet seat on the flights which was a great help. - Miss K Morrell, Tunbridge Wells
Easy to ask questions and get a full overview of the options open to us. Also great support considering different airline options for my son who has a nut and peanut allergy. - Mrs K Corken, Abergavenny
