Viking Hemming

Viking welcomes disabled guests; however, guests must realise there are inherent risks associated with traveling on board ships that are unique to cruise travel. For people who are ill, or have a mental or physical disability or impairment, the risks can be more significant. Guests must be able to independently move around the ship in case of an emergency or rough seas, deal with the lack of immediate access to medical services in certain parts of the world, and acknowledge that access to some areas of the ship and ports of call may be limited or impossible. Shore excursions may require the ability to traverse cobblestones or go up and down stairs. We reserve the right to determine whether a guest is fit to travel and to deny boarding in the event that a guest represents a risk to themselves or to the safety and well-being of those on board the ship.

When you make your reservation, please advise us of any disability that will require special attention while sailing on a Viking cruise and provide a completed Fit to Travel Form along with a physician’s letter. Should you have any medical, physical or other special needs, check the fleet information on our website to gain an understanding of the layout of any particular ship and contact a Viking Expert at 1-877-668-4546 (1-877-66VIKING) directly with additional questions and to obtain a copy of our policy statement.

In most cases, we can. Every meal has vegetarian options and the chefs will make reasonable efforts to accommodate special requests. Guests requiring special meals (low salt, diabetic, gluten-free or low cholesterol) should alert us 90 days prior to departure over the phone at 1-877-668-4546 (1-877-66VIKING) or online on the Dietary Restrictions page in your My Viking Journey account. Guests should also inform the Maître d’ when on board.

While we take steps to minimise the risk of cross contamination, we cannot guarantee an allergen-free kitchen.

All guests must be 18 years old on or before the day they are scheduled to embark on their cruise; we do not maintain facilities or services on board for younger individuals.

During the day, dress is casual including shorts (if the season is warm), slacks or jeans and comfortable shoes for walking tours. There are no “formal nights” in the evening; recommended evening dress is “elegant casual.” For ladies, this may include a dress, skirt or slacks with a sweater or blouse; and for gentlemen, trousers and a collared shirt. A tie and jacket are optional.

Some shore excursions visit religious sites that require modesty of dress. To avoid being denied entry, we recommend men wear long pants and refrain from sleeveless shirts; and for women, clothing that covers the knees and tops that are not sleeveless or too revealing.

Viking offer complimentary wine, beer and soft drinks with onboard lunch and dinner, plus specialty coffees and teas are available 24 hours a day. For those who would like premium cocktails or wines and spirits, Viking offers the Silver Spirits beverage package. Ask for details onboard or when making your reservation.

Viking vessels are generally nonsmoking. In order to accommodate guests who choose to smoke, there is a designated outdoor smoking area. All other areas of the ship, including your stateroom and veranda, are designated nonsmoking areas. Smoking restrictions also apply to e-cigarettes.

All ships sailing our Europe, Russia, Ukraine, Egypt and the Mississippi itineraries offer free Wi-Fi, while our China ship offers complimentary Internet access. You may use your personal device or one of the ship’s computers. Our connection relies on a cellular or satellite terminal—the best possible solution for river cruising. Due to the nature of data bandwidth and latency, as well as potential interruptions in satellite signals based on terrain and weather, you may experience slower online connections than you are accustomed to at home. In order to ensure fair usage for all, we reserve the right to limit heavy-bandwidth applications, downloads or software upgrades so that all our guests have access to Wi-Fi. We suggest that guests limit large uploads/downloads and live streaming. Please download your content prior to your cruise, as bandwidth will affect your service and cannot be guaranteed. We would be pleased to help you with your device settings once you are on board. We hope you will understand that we will do our very best to provide you with an enjoyable online experience, and remember you will likely be able to access standard Wi-Fi and data roaming services on shore in most towns and cities you visit. Please be aware that the Internet is censored in China, and select sites, such as Google (including Gmail), popular social media sites and Yahoo Mail, are typically blocked except in Hong Kong.

On our Mekong ship, you may use one of the public computers on board to access the Internet; however, please be aware that Internet access across all of Southeast Asia is very limited and Wi-Fi is not available.

Guests may bring alcohol and beverages with them or purchase alcohol ashore at destinations that sell alcohol. Alcohol can be consumed in the guest’s stateroom or in public spaces, including dining venues. There is no corkage fee.

Depending on your stateroom category, laundry services, including pressing, may be complimentary. A full listing of amenities by stateroom category can be found on each ship page. If your stateroom category does not include these services, they may be purchased for a modest fee and arranged through your stateroom steward. Dry cleaning is not available on board.

On board ships sailing our Mississippi itineraries, self-service launderettes including irons and ironing boards are available free of charge, with detergent available for your use at no additional cost.