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About Trailfinders

Bookings

Frequently Asked Questions

Yes, Trailfinders can add your frequent flyer numbers to your Trailfinders booking, allowing you to continue accumulating air miles and other benefits on your selected airline. Just ask your Trailfinders travel consultant about adding on your frequent flyer number, either on the phone or in store, who will be happy to assist.

Yes, there are dedicated First and Business Travel departments available in all of our travel centres.

Trailfinders dedicated First & Business Travel department was established in 1986 to cater for Premium Cabin travel. Our forte is to provide the highest levels of personal service to the discerning leisure traveller and to meet the needs of the small to medium business traveller.

Our expert travel consultants are both friendly and professional. All have travelled extensively and have first hand knowledge of most worldwide destinations and an average of over 6 years experience as a Trailfinders Business Travel Consultant.

Most airlines will allow you to check in online for your flights. You will need to supply your surname and airline reference, which will be different from your Trailfinders reference. Your airline reference can be locted under your flight details on your Viewtrail itinerary or in the trip hub within the flights tab. Online check in time will vay depending on airline, details of when your airline's check in opens will be listed under check in information on your ViewTrail. We also provide handy online chick-in links on your Viewtrail itinerary, within your flight sections.

Yes - take a look at our Appointments page for more details.

Prebooking seats depends on the airline and the route. Some flights offer this free of charge, some charge a fee, and some allocate seats at check-in. Seating information can be found on your ViewTrail, or contact your Trailfinders consultant to check the seating policy for your flights.

You can book all our holiday suggestions as presented, or make changes to suit. Choose your airline, extend your stay, upgrade your accommodation, change the route (unless it’s a Guided Group Tour), or add/remove stops or experiences. Not what you are looking for? Give us a call and let one of our expert travel consultants create your perfect unforgettable holiday – tailormade just for you.

Trailfinders can arrange unaccompanied minor assistance where the airline allows. Give us a call and speak to a consultant who will be able to advise which airlines provide this service, and what your options are.

Whether you need mobility assistance or you’re travelling with a medical condition that requires extra support, our in-house team of experts can arrange assistance throughout your journey to ensure a smooth and comfortable holiday experience. We can help with navigating the airport or taking your wheelchair or other medical equipment away with you, to arranging ramp accessible vehicles or mobility friendly hotel rooms. Whatever your needs, please let us know so we can help you with solutions, which will be available in most destinations.

Yes, Trailfinders can book cruise holidays. We work with all of the world’s top cruise lines, including Celebrity, Silversea, Cunard, and many more, and we’ll recommend the cruise line that best suits your needs. Take a look at our Cruise pages for more information.

Yes, Trailfinders is able to book group tours. We work with a large number of reputable group tour operators, and our travel consultants will be happy to talk your through the options in your chosen destination.

Yes, Trailfinders can advise hotels and other suppliers of any special requests or occasions. Let your consultant know st the time of booking so we can help secure your request with our suppliers.

Yes, Trailfinders can help arrange local tours and excursions for your holiday. We work with a large number of reputable local tour providers and our travel consultants will be happy to talk you through the options in your chosen destination.

Trailfinders offer a wide range of flights with our selected partner airlines, including those that depart from regional airports across the UK and Ireland.

Yes, Trailfinders offers private homes and villas in a number of destinations across the world. Give us a call and speak to one of our travel consultants who will be able to talk you through the options in your chosen destination. Alternatively, take a look at our villa holidays web pages.

Contact your Trailfinders travel consultant who will be able to talk you through your amendment or cancellation and advise what charges will apply.

If you have dietary requirements for your flights, give us a call and one of our travel consultants will be able to notify your airlines on your behalf. Alternatively, you can add special meal requests via the airlines website directly using manage my booking. It’s important to note not all requests can be guaranteed, however, we can offer you advice on how to plan for any unforeseen situations.

Trailfinders are the Travel Experts, and we specialise in tailormaking itineraries worldwide. We can certainly help you narrow down your options in selecting your perfect holiday, with our wide variety of holiday styles and destinations to choose from and with our consultants expert first-hand travel experience.

Subject to availability and flight restrictions, it may be possible to upgrade your flights after booking. Give us a call and one of our travel consultants will be able to talk you through your options.

Typically, check in times at hotels included in your Trailfinders package are between 2 and 5pm and check out times are between 10am and 12pm. For precise check in and check out times, this can be found on hotel websites directly - or feel free to call us or pop in store and one of our travel consultants can advise.

The time you need to check in for your flight will vary depending on the airline you are flying with and the destination you are travelling to. Details of your flights check in times will be listed on your ViewTrail in the check in section, under your flights details.

Booking and cancellation conditions specific to your booking can be found under the Payment Hub on ViewTrail.

The baggage allowance for your flights can be found on ViewTrail, downloadable as an app or found on the Trailfinders website on the top right of the page. Select 'Itinerary' and then navigate to your flights - underneath the flight click on 'Hand Baggage' and 'Checked Baggage'. This information can also be found on ViewTrail within the Trip Hub, Flights tab. Click on 'Baggage' to see your allowances.

Trailfinders prides itself on an ability to exactly match the most appropriate travel products with our client’s individual and unique needs no matter how complex the requirements are. We do not believe that it is possible to replicate this level of service online.

By using the expertise provided by our well-travelled and expert consultants, available either in person at one of our travel centres in the UK and Ireland, or over the telephone, you will arrive at a solution to your travel requirements a great deal faster and at a comparable if not lower cost than you would online.

Dont forget that Trailfinders does not charge for credit cards, the price you see is the price you pay!

We will not jeopardise our reputation or our clients' confidence in our company by resorting to an inferior service provided through automation.

Speak to a Travel Expert

We believe booking online is no substitute for one-on-one service. Between them our expert travel consultants have travelled to over 99% of the world's countries. As a result the service and advice they offer is second to none.

Our travel centres are currently closed
Our phone lines are open at the following times:-

Monday to Friday: 8am - 8pm (UK) : 9am-7pm (ROI)
Saturday & Bank Holidays: 9am - 6pm
Sunday: 10am - 6pm

For individual opening times please check your local travel centre

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The Middle East Africa South East Asia South and Central America Japan, China and Hong Kong Australia and New Zealand India and Sri Lanka USA Islands of the Caribbean

For inspiration on how to include any of these destinations in your next holiday order your Trailfinders brochure

Your travel plans on the go

Viewtrail phone example
  • View your up-to-date travel plans
  • Book online & manage your account
  • Flight details including baggage & seating
  • Update your contact information
  • Check visa & travel health requirements
  • Access to E-Vouchers
  • Trip Hub
Watch ViewTrail in Action viewtrail
ViewTrail - Your travel plans on the go

Additional Features in the App:

  • 365/24/7 emergency contact quick links
  • Location related features
  • Offline access to your travel plans
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