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About Trailfinders

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Frequently Asked Questions

Yes, you can access your Trailfinders booking online, through ViewTrail which houses your itinerary and other important trip information, vouchers and advice. To login, you will need to provide your Trailfinders booking reference and your Surname. Viewtrail can be downloaded as a mobile app or found on our website, where you will see the logo on the top right corner.

Yes - Trailfinders can set up honeymoon giftlists and wedding giftlists.

Our free of charge Wedding and Honeymoon Wishlists can be set up at any time, even before you've made your travel plans. You’ll have your own personalised website where your friends and family can share in your excitement, keep up to date with your wedding and honeymoon plans, make a contribution to your dream honeymoon and post their congratulations.

We'll provide you with personalised guest cards (electronic and/or printed) for your invitations which will let everyone know your preference for the gift of travel. Each time your guests contribute to your Wishlist we’ll send you an alert and an automated thank you on your behalf.

No, Trailfinders does not have any offices in Australia. We only have offices in England, Wales, Scotland, Northern Ireland and the Republic of Ireland. Click here to see a full list of all our Travel Centres in the UK and Ireland.

Trailfinders offer a range of guided group holidays and cruises specifically geared towards solo travellers. Additionally, all of our tailormade, private touring, group touring and cruise holidays can be enjoyed and attended as a solo traveller.

Trailfinders offers a wide range of brochures that we will post to you first class and free of charge for holiday ideas and inspiration. Order your Trailfinders brochure here.

Trailfinders is ranked the No.1 Tour Operator on Trustpilot - an accolade which we are very proud of. Take a look at some of our most recent reviews on the Trustpilot website.

All Trailfinders package bookings are sent an email 72 hours after return to the UK or Ireland with an invitation for feedback. Alternatively, give us a call and speak to our consutants who are happy to hear any feedback you have.

If you would like to receive information about our Worldwide Special Offers from the UK by email, please fill out the brief form on our subscription page.

If you have a booking with us you can update the following information online by clicking on the 'My Contact Details icon' in ViewTrail:

Names
Address
Telephone contact numbers
Fax number
Email address

If you do not have a current booking but would like to update the details we hold for you, please contact your local travel centre.

You can find your local travel centre by taking a look at the Contact Us section of our website. Here you will find our full list of travel centres, along with their addresses and telephone numbers.

Up to date information regarding employment opportunities and current vacancies can be found on our Careers Page.

To unsubscribe from Trailfinders marketing emails you can either click on the unsubscribe link at the bottom of the marketing email you have received or speak to one of our travel consultants who will be able to remove you from any further marketing.

Trailfinders hotel classifications are for your guidance only and do not mirror any international "star rating" system. In each case, the full description of the property should be read and used in conjunction with the classification indicated. A 3★ city hotel, for example, may be more expensive than a 4★ if it is in a prime location. Classifications are unique to a destination and can reflect local or regional variations in quality and service, so a 5★ in a particular area may not be comparable with a 5★ elsewhere.

Take a look at our Contact page and select your local Travel Centre to see the opening hours.

Trailfinders social media channels include Instagram, YouTube, Facebook and TikTok.

Trailfinders are the Travel Experts, and we specialise in tailormaking itineraries worldwide. With 47 travel centres across the UK and Ireland, our consultants are on hand 7 days a week to help you book your perfect holiday. We have the widest range of flights, tours, hotels, cruises, car and motorhome hire across the globe. From budget to luxury our prices are amongst the lowest you will find anywhere!

ViewTrail displays options for contacting us by WhatsApp for any urgent assistance that you need, while abroad.

The short answer is: Trailfinders is a great alternative to STA Travel, so go with the experts who’ve been doing it longer (and better) than anyone else. At Trailfinders - and our youth-focused brand, TTA by Trailfinders - we’ve been helping travellers plan epic adventures trips for decades. In fact, we were the original backpacker specialists. That experience really matters when you’re planning something as big (and often complicated) as a multi-stop, round-the-world adventure.We’re known for offering:

• Expert, first-hand advice – Our travel consultants have actually been there. They don’t just sell trips; they build them based on real experience.

• Tailor-made itineraries – No cookie-cutter packages. Whether you want to work abroad, travel solo, or explore with friends, we’ll tailor your trip to you.

• Exclusive fares & value – Thanks to our global buying power and airline relationships, we can often access deals you won’t find online.

• 24/7 support while you travel – Things don’t always go to plan. When they don’t, you’ve got a real team behind you—not just a chatbot or a booking reference.

• Award-winning service – We’ve won many industry awards over the years, consistently recognised for outstanding customer service and expertise.

• A reputation you can trust – We’ve built a strong, reliable name in travel over decades. When you book with us, you know you’re in safe hands.

For younger travellers (17–24), TTA by Trailfinders is designed specifically with you in mind so if you’re looking for a replacement for STA, don’t just look for "similar". Choose the company that set the standard in the first place and is still leading the way.

Speak to a Travel Expert

We believe booking online is no substitute for one-on-one service. Between them our expert travel consultants have travelled to over 99% of the world's countries. As a result the service and advice they offer is second to none.

Our travel centres are currently closed
Our phone lines are open at the following times:-

Monday to Friday: 8am - 8pm (UK) : 9am-7pm (ROI)
Saturday & Bank Holidays: 9am - 6pm
Sunday: 10am - 6pm

For individual opening times please check your local travel centre

Submit an Enquiry

Request a call back from a Travel Expert at a time that suits you


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The Middle East Africa South East Asia South and Central America Japan, China and Hong Kong Australia and New Zealand India and Sri Lanka USA Islands of the Caribbean

For inspiration on how to include any of these destinations in your next holiday order your Trailfinders brochure

Your travel plans on the go

Viewtrail phone example
  • View your up-to-date travel plans
  • Book online & manage your account
  • Flight details including baggage & seating
  • Update your contact information
  • Check visa & travel health requirements
  • Access to E-Vouchers
  • Trip Hub
Watch ViewTrail in Action viewtrail
ViewTrail - Your travel plans on the go

Additional Features in the App:

  • 365/24/7 emergency contact quick links
  • Location related features
  • Offline access to your travel plans
Order a Brochure

Our full range of brochures and the latest edition of the Trailfinder magazine are out now - get ahead of the rest and start planning your next escape.

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