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Frequently Asked Questions

Yes, Trailfinders accepts American Express payments.

No, Trailfinders does not price match. However, Trailfinders has always had a no surcharge policy, and with TF the price you see is the price you pay. Unlike booking online, we don't rely on drip pricing or hidden extras while TF can also provisionally hold your travel plans before typically asking for a 10% deposit with the balance payable closer to your departure.

Trailfinders works with a huge range of airlines, tour companies, hotels and more, securing competitive prices and exclusive offers so you don't pay more for our service.

In addition to providing both you and us with some protection from fraud our bank has advised us that a cheque can be stopped during the clearance cycle. The paying bank then has to notify our bank who in turn has to notify us that the cheque has been stopped. It can therefore take up to 6 days for us to be advised that a cheque has not been paid. You may of course choose to pay by debit or credit card or cash as an alternative.
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Trailfinders - Unrivalled care and protection
Trailfinders - Unrivalled care and protection
Trailfinders - Unrivalled care and protection
Trailfinders - Unrivalled care and protection

Your travel plans on the go

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  • View your up-to-date travel plans
  • Book online & manage your account
  • Flight details including baggage & seating
  • Update your contact information
  • Check visa & travel health requirements
  • Access to E-Vouchers
  • Trip Hub
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ViewTrail - Your travel plans on the go

Additional Features in the App:

  • 365/24/7 emergency contact quick links
  • Location related features
  • Offline access to your travel plans
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