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About Trailfinders

Travel

Frequently Asked Questions

In most cases it is possible to travel with sporting equipment or other special baggage, our travel consultants can provide advice on each airline's policies for carrying additional items. Where airline policies allow, we can also book these services for you or offer guidance on making the arrangements. Please speak to your travel consultant for more information.

First Luggage

First Luggage is the world’s leading international door to door luggage collection and delivery service.

First Luggage will arrange for your luggage to be collected anywhere in the world and delivered to your chosen destination without hassle or stress.

No more lounging around for hours: You can turn up for your flight luggage-free much nearer your departure time feeling refreshed, relaxed and ready to enjoy your holiday.

No more worries about security: The luggage transportation service will ensure that your baggage is delivered, by renowned carriers FedEx, to your travel destination before you arrive. You will be kept up-to-date with progress as your luggage is tracked by state-of-the-art technology.

Yes, Trailfinders offers gap year travel! Take a look at our TTA pages (Trailfinders Travel Academy) for more information.

The most up-to-date travel advice for your destination can be found by going onto the Foreign Travel Advice page of the official UK government website, or the Travel Advice page of the official Government of Ireland website.

Trailfinders' fly drive holidays are planned around a comfortable driving pace, allowing ample time for stops to enjoy the sites and views along the way. They can be easily adapted taking into account your interests and the pace you prefer to travel. Your travel consultant will be able to map out your planned route and talk you through the drive times and distances.

Trailfinders' team of visa experts can assist with a range of visa queries and will be able to supply information and assistance on entry requirements. Please see our Visa pages for more information.

We recommend you have at least six months of passport validity from the date you return back home. For travel to Europe your passport must have been issued within the last 10 years of the date of your arrival into Europe.

Credit card: You will most likely require a credit card for hotel check in and car hire collection. Most credit cards charge you extra to make payments abroad. Click here for a helpful link to find cards that don't charge. This link will also tell you what your current card provider will charge you.

Cash: For most countries we would suggest having some cash in the local currency. In most cases you'll get the best rates by using a local cashpoint from a bank account that doesn't charge you to take cash out abroad. The link above also suggests debit cards that don't charge withdrawal fees.

Airlines generally stipulate policies in regard to travelling with e-cigarettes and vapes, which you will be made aware of during your check in process. You may also check the airline website in advance. Some destinations also do not allow travelling with e-cigarettes and vapes, and information can be found about this on the Foreign Travel Advice page of the official UK government website, or the Travel Advice page of the official Government of Ireland website.

If your flight is delayed it is best to speak to airline staff at the airport and follow the advice of the airline. For substanitial delays you can also contact Trailfinders via 'Urgent Assistance' on ViewTrail, this service will be available to you from the day of your departure.

If your luggage is lost or damaged, immediately report it to the airline's baggage desk in the arrivals hall before leaving the airport, as this creates a mandatory Property Irregularity Report (PIR). For damage, you must submit a written claim within 7 days. For more information, take a look at the CAA's guide to lost, delayed or damaged baggage.

Take a look at our additional assistance page for more information.

Vouchers for your travel arrangements will be available in ViewTrail after your final payment date. Typically these are electronic vouchers and there is no need to print them off. Where physical documents are required, these will be posted to the address on your itinerary after final payment.

Trailfinders has recommended Holiday Extras for airport hotels and parking for many years. We are delighted to be able to offer this service online.

Take a look at the Money Saving Expert guide for more information.

Speak to a Travel Expert

We believe booking online is no substitute for one-on-one service. Between them our expert travel consultants have travelled to over 99% of the world's countries. As a result the service and advice they offer is second to none.

Our travel centres are currently closed
Our phone lines are open at the following times:-

Monday to Friday: 8am - 8pm (UK) : 9am-7pm (ROI)
Saturday & Bank Holidays: 9am - 6pm
Sunday: 10am - 6pm

For individual opening times please check your local travel centre

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Request a call back from a Travel Expert at a time that suits you


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For inspiration on how to include any of these destinations in your next holiday order your Trailfinders brochure

Your travel plans on the go

Viewtrail phone example
  • View your up-to-date travel plans
  • Book online & manage your account
  • Flight details including baggage & seating
  • Update your contact information
  • Check visa & travel health requirements
  • Access to E-Vouchers
  • Trip Hub
Watch ViewTrail in Action viewtrail
ViewTrail - Your travel plans on the go

Additional Features in the App:

  • 365/24/7 emergency contact quick links
  • Location related features
  • Offline access to your travel plans
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